Operating role
What it solves.
Fixture changes create refund obligations. Manual processing is slow, inconsistent and creates support burden. Refunds & Event Changes automates processing based on fixture state transitions and configurable policies.
Capabilities
- Fixture cancellation triggers automatic full refunds
- Postponement opens configurable refund request windows
- Credit system for flexible refund resolution
- Credit validity periods with expiry enforcement
- Transferable credits, configurable by policy
- Card refund automation with operational audit trails